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WHAT ARE THE BOARDS MADE FROM?
Our boards are a Wood-Plastic Composite (WPC), a mix of wood fibres and recycled plastic. They're tough, easy to care for, long lasting, eco-friendly, and don a gorgeous timber look. Plus, you can flip them over for a different vibe whenever you fancy. Get more info on WPC boards right here.
Will i need a building consent?
Think of our decks as a landscape feature. They are not attached to a building or permanently anchored to the ground meaning they are not classified as a building under the building code, and therefore do not require a building consent. If you do wish to obtain a consent we have all the documentation you need including engineers calculations and a PS1.
CAN IT TAKE A SPA POOL?
Sure! You just need to ask for the spa version - it comes with extra support to handle the spa weight. Hit us up for more info!
What is the warranty?
While our official warranty is for 2 years, the good news is that the boards are actually designed to last much longer – up to 25 years according to the manufacturer's pro-rata warranty! Our unique installation methods mean we can't be covered under their warranty, but rest assured, these boards are built to last beyond 15 years. Right now, we can only offer a 2-year warranty, but the silver lining is that our decks are a kit of parts – any damaged board or part can be easily replaced at a minimal cost.
CAN I INSTALL THE DECK OVER A MEMBRANE?
Yep! It's basically a floating deck, so no need to attach anything to the membrane.
WILL I NEED A BUILDER?
Nope, no need for a builder here. Our decks are super DIY-friendly and a breeze to put together.
how stable are the decks?
Our decks are essentially a floating platform and as such a slight degree of movement during use can be expected. While they are perfect for regular outdoor activities we recommend avoiding excessive loads, sudden heavy impacts or activities like mad dancing or jumping.
WHAT IS THE WEIGHT LIMIT?
The decks are engineered to 1.5kPa - that's about 150kg per m² for a 3x3m deck that's 1350kgs of distributed load.
What prep do I need on the site?
Super simple – just level a paver at each jack spot, and you're good to go. Check here for more info.
WHERE ARE THE BOARDS MADE?
Straight from China! We proudly source them from one of the oldest and most trusted WPC manufacturers there.
HOW WILL IT FARE IN A COASTAL AREA?
Great! Just shoot us a heads-up when you order, and we'll hook you up with all stainless steel fixings.
I already have a timber subframe and just want the boards. Cool?
Absolutely! We sell the boards seperately - get in touch and let us know what you need.
HOW HIGH CAN I MAKE MY DECK?
We recommend a max height of 615mm from the base to the top. Dive into planning your deck height right over here.
WHAT IS THE LOWEST POSSIBLE HEIGHT?
170mm is as low as they go.
HOW LONG DOES IT TAKE TO ARRIVE?
From the placement of your order, you can expect to wait anywhere between 3-8 weeks. We strive to keep our stock levels up and wait times down as much as possible. However, it's better to place your order as soon as you know what you want.
Can I get a special size/shape?
Customize the size and shape of your deck by arranging the modules to suit your needs - sorry, we don't make special module sizes.
Can the jacks be fixed down?
Yep, not a must, but it helps in windy spots or taller decks. We've got a kit for that if you want it.
Will the color fade?
A smidge, but after installation, they'll keep their color without any fuss like staining or painting.
Do the boards get hot?
Yep, they warm up a bit on those scorching summer days – like timber or concrete.
I FLIPPED MY BOARDS BUT NOW MY FACIAS DON'T MATCH - CAN i GET SOME FACIAS SEPERATELY?
Absolutely! If you're feeling a color change, we've got your back with a fresh set of facias.